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想不到!这起“医患纠纷”,竟然是用这种方式解决的……

2018-02-23 佚名 中国青年网综合心脏大血管论坛

写诗来表达对医生的愤懑,这首诗的作者是谁?他到底在医院经历了什么?

写诗来表达对医生的愤懑,这首诗的作者是谁?他到底在医院经历了什么?

“当医生治病救人,经常收到鲜花、锦旗、感谢信,也有些病人喜欢写诗表达感激,但是这样质疑、嘲讽的诗词还是第一次见到。”

前段时间,当护士长把科室的意见簿拿给武汉同济医院程才医生看的时候,他吃了一惊:



如梦令

医护虚浮无力

家属唉声叹气

敢问众医生

可有医德医技

同济、同济

唯有浮名功利

“敢问众医生

可有医德医技?”

写诗来表达对医生的愤懑,这首诗的作者是谁?他到底在医院经历了什么?

原来,这是一位年轻女性患者的家属。

这位患者反复低热并伴有心衰症状,当地医院怀疑为感染性心内膜炎,但检查显示感染性心内膜炎并不典型,反复检查、化验,发热原因不明。

随着患者心衰症状的加重,只能选择先手术治疗瓣膜疾病。医生向家属交代各种风险后进行了瓣膜修复手术,手术顺利,然而手术后恢复困难:反复发热、胆红素升高、少尿、肺动脉高压……

虽然经过监护室医生的积极处理,病情趋于平稳,但显然远远没有达到患者家属的心理预期,这才有了前文的那首“如梦令”。

程医生说:“虽然因为治疗效果不如预期,有时候会面对一些患者家属的责难、辱骂乃至无理取闹,已经见怪不怪了,但这种相对含蓄的表达方式让人更为汗颜。”

怎样回应这样的责难?程医生陷入为难……和同事们一起讨论病情的时候,同事们除了提出专业意见外,也填了几首“如梦令”。

如梦令(一)

医术不是神技

救治竭尽全力

医患心连心

沟通弥合分歧

同济、同济

携手创造奇迹

如梦令(二)

医护竭尽全力

家属加油打气

敢问睡美人

可有重生之意

同济、同济

为你不离不弃

如梦令(三)

一日病如山倒

医患齐心协力

半路起波澜

暂缓灰心丧气

同济同济

医护不离不弃

之后,在积极治疗的同时,医生们每天跟家属进行沟通,组织全院大会诊,患者病情逐渐缓解。这时,程医生把同事回复的词拿给家属看,这下患者家属倒不好意思了。家属对程医生说:“这几天心里焦急。情绪不好,请见谅。”家属又做了一首“如梦令”,回赠给程医生:

如梦令

医护同心协力

索命阎王叹气

辛苦救苍生

不计浮名功利

同济同济

救命恩情永记

经过大家的努力,患者终于恢复到可以出重症监护室了。而通过几首诗的“切磋”,医患关系也变得融洽了。

家属在朋友圈里写到:

三九寒冬去

梅艳色将春

待到春来时

百花遍万村



从“敢问众医生,可有医德医技?”到“辛苦救苍生,不计浮名功利!”家属笔下词阙的改变,背后是医护们精心的治疗和耐心沟通的敬业精神。

医患本无矛盾

沟通才是问题

双方齐努力

才有生命奇迹

致敬仁心匠心!

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    2024-01-07 zs-wwy 来自广东省

    别样的医患纠纷

    0

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    2018-02-25 millore
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    2018-02-25 ewsr5

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