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护士亲身体验:优质的医疗服务!

2018-01-07 羟考酮 中国护理管理

据说,当服务对象感到不满意时,会告诉20人;而当他们满意时,只会告诉5人。

据说,当服务对象感到不满意时,会告诉20人;而当他们满意时,只会告诉5人。

虽然身为医护人员,但一旦外出就医,你就是一名普普通通的患者或家属。近日,家人因下肢静脉曲张慕名挂了邵逸夫医院朱越锋主任的专家号,笔者陪家人赴该院下沙园区就诊,虽然只有短短的两天时间(实际不足24小时),却感触颇深!特别借助“中国护理管理”微信平台,与大家分享邵医日间手术就医体验。

清晰明了的就医流程

虽然是一个小手术,但患者和家属也难免会有担心。住院手续怎么办?术前要做哪些检查?检查在哪里做?也许是习惯了自家医院的平面分布和就医流程,到了别人家的医院,人生地不熟。如果有如此清晰的标识和服务流程,一目了然,按照流程和标识走就是。



一张手术清单把该做的检查和检验项目写得明明白白,再由一位工人给你解释的清清楚楚,又能在半天时间内、在一个集中的空间里把该做的检查项目都搞定,真的是非常方便。



主动负责,处处体现被关心

手术清单上写着“特别提醒:当天下午手术的,抽完血不能吃任何东西”。做完所有的检查,最后一项术前流程是麻醉会诊。美女医生温柔地告诉我们一般都是局麻,除非有特殊情况可能会改成全麻。我们顺便问了一下能不能吃饭?她告诉我们:上面写着不能吃还是别吃了吧。说完我们就离开了。



令我们想不到的是,美女医生在我们离开以后给主刀医生打了电话,询问进食还是禁食,问清楚以后赶紧追上来告诉我们可以进食。这确实让我们感到意外。由于早上是空腹来做的检查,这样一来家人就能吃上一餐。

得到及时的通告和帮助

11:30是取住院床位号的时间。走廊上已经排起了长队,等待的患者和家属难免会有点急躁。一位特勤人员在不厌其烦地解释:不要急!半小时就能全部搞定!一边帮助不会刷条形码的患者和家属。很多时候,当患者和家属预知等待的时间并得到帮助时,会少一份忧虑。



隐私保护,保洁员也在执行

隐私保护,一直在强调。进入病房时先敲门则是其中一项要求,但通常我们并没有养成良好的习惯。笔者目睹了两位年轻的住院医师在查房时,即使病房的门是打开着,也会先敲门再进入病房;也看到一位保洁员在进入保卫科办公室打扫卫生时,先敲门后进入。

体会与反思

出于职业的习惯,在外院就诊的过程中总会戴着“有色眼镜”去观察工作人员的一言一行、一举一动,而被观察的人或许并不知道你也是一名医护人员。据说,当服务对象感到不满意时,会告诉他们的亲戚、朋友、邻居等20人;而当他们满意你们的服务时,则只会告诉5人。正因如此,我们在工作中更加需要注意自己的言行举止,日常的行为最能反映出一个人、一家医院的文化素养。

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    2018-01-11 1209e435m98(暂无昵称)

    学习了.谢谢分享

    0

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    2018-01-07 wl1122050

    沟通与服务一直是我们医疗缺乏的东西.

    0

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    2018-01-07 1dd8c52fm63(暂无匿称)

    了解了解.继续关注

    0

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    2018-01-07 wqkm

    ^_^^_^^_^^_^

    0

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    2018-01-07 1209e435m98(暂无昵称)

    学习了.谢谢分享

    0

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    2018-01-07 飛歌

    厉害了我的哥

    0

  8. [GetPortalCommentsPageByObjectIdResponse(id=277402, encodeId=ca022e7402a6, content=学习了.谢谢分享, beContent=null, objectType=article, channel=null, level=null, likeNumber=86, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=7c592194322, createdName=1209e435m98(暂无昵称), createdTime=Thu Jan 11 06:43:58 CST 2018, time=2018-01-11, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1303522, encodeId=8f671303522bb, content=<a href='/topic/show?id=90fa35013c4' target=_blank style='color:#2F92EE;'>#医疗服务#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=109, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35013, encryptionId=90fa35013c4, topicName=医疗服务)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=da20314, createdName=lfcmxl, createdTime=Mon Jan 08 15:18:00 CST 2018, time=2018-01-08, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276432, encodeId=97572e643223, content=沟通与服务一直是我们医疗缺乏的东西., beContent=null, objectType=article, channel=null, level=null, likeNumber=126, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/Q3auHgzwzM6lQViaiaazgKwu3ASkx2y57ib6ISo2VFcU2BYlssBOpcOQcjB5rSVpl36mTeQD5lzAvY9wwxyOuebVA/0, createdBy=57c11919303, createdName=wl1122050, createdTime=Sun Jan 07 21:13:59 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276260, encodeId=14132e6260e5, content=了解了解.继续关注, beContent=null, objectType=article, channel=null, level=null, likeNumber=84, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=93f31631454, createdName=1dd8c52fm63(暂无匿称), createdTime=Sun Jan 07 07:45:13 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276244, encodeId=f7002e624475, content=^_^^_^^_^^_^, beContent=null, objectType=article, channel=null, level=null, likeNumber=102, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/vi_32/Swp2ehfHpiciczeTntUyQOlIGMzQ705ic67sdMTVMbwTv7KbmlUvxrGvRSvQZjPkz7ib5tEDfIaORgczPtmHDpwojg/0, createdBy=c54b2163125, createdName=wqkm, createdTime=Sun Jan 07 07:16:31 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276227, encodeId=58972e622732, content=学习了.谢谢分享, beContent=null, objectType=article, channel=null, level=null, likeNumber=108, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=7c592194322, createdName=1209e435m98(暂无昵称), createdTime=Sun Jan 07 07:08:55 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276213, encodeId=a0122e62132d, content=厉害了我的哥, beContent=null, objectType=article, channel=null, level=null, likeNumber=53, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/oLAjfB7s1ib3IzoRn621JdKCFUI4XvNELcibocrAVU6aUzEVDSaf3rYH08PUYUiagGqxAEhj8g9WqqNvD1CupIpCrmnR2OrqHZh/0, createdBy=7f181365728, createdName=飛歌, createdTime=Sun Jan 07 06:48:56 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276206, encodeId=0fe72e62069d, content=医护人员提供优质服务.谁为我们提供安全环境, beContent=null, objectType=article, channel=null, level=null, likeNumber=84, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://cdnapi.center.medsci.cn/medsci/head/2017/10/21/9461f3b3c9f14e1d844256cdd08f2cf3.jpg, createdBy=a30f1426910, createdName=swfzhanggui, createdTime=Sun Jan 07 06:12:54 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276204, encodeId=10932e6204f4, content=好好好好好好好好, beContent=null, objectType=article, channel=null, level=null, likeNumber=92, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://cdnapi.center.medsci.cn/medsci/head/2017/08/29/bbc5cc0eed9b8d17623d2fd49dbdf19a.jpg, createdBy=79522135794, createdName=yjs木玉, createdTime=Sun Jan 07 05:51:50 CST 2018, time=2018-01-07, status=1, ipAttribution=)]
    2018-01-07 swfzhanggui

    医护人员提供优质服务.谁为我们提供安全环境

    0

  9. [GetPortalCommentsPageByObjectIdResponse(id=277402, encodeId=ca022e7402a6, content=学习了.谢谢分享, beContent=null, objectType=article, channel=null, level=null, likeNumber=86, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=7c592194322, createdName=1209e435m98(暂无昵称), createdTime=Thu Jan 11 06:43:58 CST 2018, time=2018-01-11, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=1303522, encodeId=8f671303522bb, content=<a href='/topic/show?id=90fa35013c4' target=_blank style='color:#2F92EE;'>#医疗服务#</a>, beContent=null, objectType=article, channel=null, level=null, likeNumber=109, replyNumber=0, topicName=null, topicId=null, topicList=[TopicDto(id=35013, encryptionId=90fa35013c4, topicName=医疗服务)], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=da20314, createdName=lfcmxl, createdTime=Mon Jan 08 15:18:00 CST 2018, time=2018-01-08, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276432, encodeId=97572e643223, content=沟通与服务一直是我们医疗缺乏的东西., beContent=null, objectType=article, channel=null, level=null, likeNumber=126, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/Q3auHgzwzM6lQViaiaazgKwu3ASkx2y57ib6ISo2VFcU2BYlssBOpcOQcjB5rSVpl36mTeQD5lzAvY9wwxyOuebVA/0, createdBy=57c11919303, createdName=wl1122050, createdTime=Sun Jan 07 21:13:59 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276260, encodeId=14132e6260e5, content=了解了解.继续关注, beContent=null, objectType=article, channel=null, level=null, likeNumber=84, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=93f31631454, createdName=1dd8c52fm63(暂无匿称), createdTime=Sun Jan 07 07:45:13 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276244, encodeId=f7002e624475, content=^_^^_^^_^^_^, beContent=null, objectType=article, channel=null, level=null, likeNumber=102, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/vi_32/Swp2ehfHpiciczeTntUyQOlIGMzQ705ic67sdMTVMbwTv7KbmlUvxrGvRSvQZjPkz7ib5tEDfIaORgczPtmHDpwojg/0, createdBy=c54b2163125, createdName=wqkm, createdTime=Sun Jan 07 07:16:31 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276227, encodeId=58972e622732, content=学习了.谢谢分享, beContent=null, objectType=article, channel=null, level=null, likeNumber=108, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=, createdBy=7c592194322, createdName=1209e435m98(暂无昵称), createdTime=Sun Jan 07 07:08:55 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276213, encodeId=a0122e62132d, content=厉害了我的哥, beContent=null, objectType=article, channel=null, level=null, likeNumber=53, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://wx.qlogo.cn/mmopen/oLAjfB7s1ib3IzoRn621JdKCFUI4XvNELcibocrAVU6aUzEVDSaf3rYH08PUYUiagGqxAEhj8g9WqqNvD1CupIpCrmnR2OrqHZh/0, createdBy=7f181365728, createdName=飛歌, createdTime=Sun Jan 07 06:48:56 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276206, encodeId=0fe72e62069d, content=医护人员提供优质服务.谁为我们提供安全环境, beContent=null, objectType=article, channel=null, level=null, likeNumber=84, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://cdnapi.center.medsci.cn/medsci/head/2017/10/21/9461f3b3c9f14e1d844256cdd08f2cf3.jpg, createdBy=a30f1426910, createdName=swfzhanggui, createdTime=Sun Jan 07 06:12:54 CST 2018, time=2018-01-07, status=1, ipAttribution=), GetPortalCommentsPageByObjectIdResponse(id=276204, encodeId=10932e6204f4, content=好好好好好好好好, beContent=null, objectType=article, channel=null, level=null, likeNumber=92, replyNumber=0, topicName=null, topicId=null, topicList=[], attachment=null, authenticateStatus=null, createdAvatar=https://cdnapi.center.medsci.cn/medsci/head/2017/08/29/bbc5cc0eed9b8d17623d2fd49dbdf19a.jpg, createdBy=79522135794, createdName=yjs木玉, createdTime=Sun Jan 07 05:51:50 CST 2018, time=2018-01-07, status=1, ipAttribution=)]
    2018-01-07 yjs木玉

    好好好好好好好好

    0

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