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Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach

Yan, KN; Cheng, TCE; Li, G; Wei, ZL

Li, G (corresponding author), Xi An Jiao Tong Univ, Sch Management, State Key Lab Mfg Syst Engn, Xian 710049, Peoples R China.; Li, G (corresponding author), Xi An Jiao Tong Univ, Key Lab, Minist Educ Proc Control & Efficiency Engn, Xian 710049, Peoples R China.

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT, 2021; 68 (2): 498

Abstract

Although servitization is a buzz word in the current manufacturing industry, challenges have been identified in different aspects, leading to conteste......

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